Welcome to the Tungsten Network Support request center.
If you need help registering, please call one of our local phone numbers.
Please login to raise a support ticket. This is the fastest way for your inquiry to be managed.
If you need help with this, simply refer to the guide on how to raise a support ticket for further details. This is available in the support section on the Portal.
If you prefer, you can call our support desk on 1-877-752-0900 (770-698-1420).
Suppliers to the Department of Veterans Affairs and Federal Reserve Bank, please call 1-877-489-6135.
If we are experiencing a high volume of calls you may be prompted to leave a voicemail, which we will return as soon as possible. Alternatively, please raise a ticket on the portal.
Lines open from 8am to 7pm (Eastern time) Monday through Friday, except the following public holidays:
| New Year's Day
|| Wednesday, January 1st
| President’s Day
|| Monday, February 17th
| Memorial Day
|| Monday, May 26th
| Independence Day
|| Friday, July 4th
| Labor Day
|| Monday, September 1st
| Columbus Day
|| Monday, October 13th
| Thanksgiving Day & Day After
|| Thursday/Friday, November 27th & 28th
| Christmas Day
|| Thursday, December 25th
*If a holiday falls on a Saturday, it is observed on the preceding Friday. Holidays that fall on Sunday are observed the following Monday.