You have our full support

Welcome to the Tungsten Network Support request center.

New customers

If you need help registering, please call one of our local phone numbers.

Existing customers

Please login to raise a support ticket. This is the fastest way for your inquiry to be managed.

If you need help with this, simply refer to the guide on how to raise a support ticket for further details. This is available in the support section on the Portal.

Support line

If you prefer, you can call our support desk on 1-877-752-0900 (770-698-1420).

Suppliers to the Department of Veterans Affairs and Federal Reserve Bank, please call 1-877-489-6135.

If we are experiencing a high volume of calls you may be prompted to leave a voicemail, which we will return as soon as possible. Alternatively, please raise a ticket on the portal.

How-to Guides

Lines open from 8am to 7pm (Eastern time) Monday through Friday, except the following public holidays:


US Holiday schedule for 2015


Date observed

 New Year's Day  Thursday, January 1st
 President’s Day  Monday, February 16th
 Memorial Day  Monday, May 25th
 Independence Day  *Friday, July 3rd
 Labor Day  Monday, September 7th
 Columbus Day  Monday, October 12th
 Thanksgiving Day & Day After  Thursday/Friday, November 26th & 27th
 Christmas Day  Friday, December 25th


*If a holiday falls on a Saturday, it is observed on the preceding Friday. Holidays that fall on Sunday are observed the following Monday.