Account Manager

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Information
opening times 17 April, 2020
pin Atlanta, GA
who in charge
About the role

Tungsten Network (LSE: TUNG) aims to be the world’s most trusted business transaction network by using data intelligently to strengthen the global supply chain.

Tungsten Network is a secure business transaction network that brings businesses and their suppliers closer together with unique technology that revolutionises invoice processing maximises efficiency and improves cash flow.

Delivering the foundation for world-class invoicing processing, the network also provides users with real-time spend analysis and offers suppliers access to invoice financing through our partnership with Orbian.

In line with ambitious growth plans, we are now seeking to hire talented Account Managers to drive revenue growth and continuous enhancement of our client proposition through product/service lines, increased coverage and improved retention, based on deep relationships and an understanding of our clients‘ business.
Key responsibilities
  • Establish and maintain relationships with senior stakeholders within our existing client base.

  • Engage frequently with client's senior management team to understand their business needs and to provide updates on relevant Tungsten’s solutions

  • Provide input to the Premier Account Leaders by drafting detailed client profiles

  • Escalation on client projects and service failure issues

  • Prepare and deliver effective client presentations to stakeholders at all levels of the organisation

  • Represent client needs internally

  • Provide regular account based feedback and reporting against key account metrics

Experience and Knowledge:
  • Proven experience in B2B account management working with FTSE1000 type organisations.

  • Experience in a SAAS, Tech, Telecoms or similar environment. International account experience would be a plus.

  • Proven track record of successful account growth and business development is essential.

  • Have the ability to maintain a high level of client service and responsiveness, with extreme attention to detail even when under pressure.

  • Have excellent communication and presentation skills and be confident and proactive when engaging with client audience.

  • Undergraduate degree

  • Professional Sales Management and Methodologies, Communication Skills, and Large Account Management courses or programs

  • Fluent in English (written and spoken)

  • German, French or Spanish an advantage

Personality & Attributes:
  • Able to work as an individual and within a team

  • Self sufficiency

  • Direct and honest, respectful of others

  • Excellent time management and dispute management skills

  • Positive and tenacious

  • Able to gather, analyze and document information such as customer feedback, superb at creating practical, commercially viable and effective solutions