Director of Operations

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Information
opening times 17 April, 2020
pin London, UK
who in charge Reporting to Chief Executive Officer
About the role
This is a particularly exciting time in our evolution and there are significant opportunities for the business to further develop our growing customer relationships and capabilities. The role will enjoy significant levels of autonomy and will play a pivotal role in supporting the Directors and other Senior Managers, for the marketing, commercial as well as strategic development of the business.
Key responsibilities
  • Develop and implement commercial strategies according to company goals and objectives aiming to accelerate growth

  • Monitor performance of commercial activities using key metrics and prepare reports for senior management

  • Conduct market research and competitor analysis to create detailed business plans on commercial opportunities (expansion, business development etc.)

  • Drive best practice mentality for purchasing and vendor management activity

  • Understand the requirements of existing customers to ensure their needs are being met

  • Play an active role in our bids and tendering processes

  • Collaborate with and coordinate diverse teams (marketing, sales, customer service etc.)

  • Assist in setting financial targets and budget development and monitoring

Required Experience
  • Proven experience in a commercial operations role ideally within technology, SAAS or telecoms

  • Understanding of business functions including sales, finance, marketing, product, HR etc.

  • Demonstrable competency in strategic planning and driving growth

  • Working knowledge of data analysis and performance/operation metrics

  • Working knowledge of IT/Business infrastructure and MS Office

  • Outstanding organizational and leadership abilities

  • Excellent interpersonal and public speaking skills

  • Aptitude in decision-making and problem-solving