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The U.S. Department of Veterans Affairs Financial Services Center (VA FSC) was an early adopter of e-invoicing, joining Tungsten Network in 2007. The center handles 1.2 million invoices annually. The VA FSC needed to find a partner that could handle a large volume of invoices and provide the organizational and technology flexibility to grow with the agency’s needs. It also wanted a solution that would support the VA’s goals to automate its purchase-to-pay process.
The VA FSC leveraged Tungsten Network’s supplier onboarding program to reach out to its vendor community and educate providers about how and why they needed to adopt e-invoicing. Before the mandate, the VA FSC received 28% of its invoices electronically. Since the mandate has been implemented, that number has grown to over 75%.
The VA FSC’s digitisation journey is not over, as they continue to focus on driving all invoices to an electronic submission through the Tungsten Network and approved electronic means. While over 26,000 suppliers have been onboarded and $13 billion in billed invoices are processed through Tungsten, opportunity remains to broaden scope and vendor adoption even further.