FAQs

What is different about e-invoicing with the Tungsten Network?

Tungsten Network is a service provider not just a technology company. Our service encompasses:

A global solution: Tungsten Network enables organisations around the world to exchange invoices electronically. Organisations benefit from a cross-border invoicing, international supplier enrolment and customer support.

Expert implementation: Tungsten provides an ‘out-of-the-box’ solution, meaning that no extra hardware or software needs to be installed. Our solution leverages the existing process and technologies, using existing data formats.

The Tungsten Network implementation and mapping team will manage the integration with you and your customers’ or suppliers’ accounting systems. Tungsten Network works with several thousand different formats, including all the major ERP and accounting systems.

Best-practice supplier enrolment: A successful e-invoicing campaign requires a high level of supplier participation. Tungsten Network works with buyers to manage their supplier enrolment campaigns, with a dedicated team that uses best-practice expertise to actively enrol your suppliers. The team is multinational, so customers can be supported in their local language and business culture.

“Supplier adoption was always going to be a critical issue for us. Clearly, without a critical mass of our suppliers on the network the initiative would be hard to justify. But we’ve enjoyed high levels of suppliers sign up, exceeding our expectations.” Computacenter.

Consultative program and account management: Tungsten Network’s dedicated Campaign Management team will manage the set-up of the program, using best practice expertise to ensure a successful launch. Our Account Management team works with you to ensure new targets are reached and new services offered optimise efficiency and cost savings.

Environmentally beneficial solution: Remove paper from your processes and you reduce your carbon footprint. Digital solutions are more financially stable and environmentally friendly solutions.

What is the Tungsten Network?

Tungsten Network’s electronic invoicing network was founded in 2000. Tungsten Network accelerates global trade for customers through:

  • Tungsten Network: Electronic invoicing for connected supply chains
  • Tungsten Network Analytics: Real-time information for better buying decisions
  • Tungsten Network Early Payment: Supply chain finance for business growth
  • Tungsten Network Workflow: Automatic PO matching, invoice status service and more
How can I use e-invoicing to streamline processes?

E-invoicing through the Tungsten Network streamlines the complex invoice process. This enables suppliers to send invoice data quickly and easily, using their existing systems and data formats. The buyer receives the data directly into their accounting system, removing the need for manual input. In addition, as Tungsten Network can set business rules, such as mandate a purchase order number, time is not wasted on chasing missing information.

Suppliers will benefit from the fact that invoices can be processed more quickly, which can lead to earlier payments. This not only improves business relationships, and enables companies to manage cash flow, but also enables early payment negotiations too. Purchase orders can be converted into invoices at the click of a button, which can result in big time savings. There is also the potential to get full visibility over the invoice process with the Invoice Status Service, which tells you the real-time status of your invoices.

Invoice images are automatically stored in the Tungsten Network archive, where they are accessible to any customers with archiving enabled.

Buyers who have followed our best practice advice have achieved: 50% supplier enrolment of the targeted supplier base within six months; ROI within six months, typically would be achieved within one year; and reduced costs typically by 60%.

Contact us to find out how we can streamline your processes.

How do Accounts Payable benefit from e-invoicing?

The Accounts Payable team benefits from the removal of paper invoices. Data is sent electronically, directly into the accounting system – removing the need for manual input:

  • Invoice data is verified against the business rules. No need to chase missing PO numbers
  • Digitally signed invoice images are received that can be used for workflow and audit purposes
  • Guaranteed delivery and invoice status available via the Tungsten Network portal – no requirement to manage calls from suppliers chasing their invoice
  • Enables the team to concentrate on more value-added tasks
  • Reduces invoice processing costs, typically by 60%
How does e-invoicing benefit the environment and my CSR targets?

As e-invoicing with Tungsten Network replaces paper, the environmental benefits are instant.

In addition to the reduction in paper, energy is no longer wasted from the distribution, storage and disposal of paper invoices. Based on the number of invoices exchanged in Europe alone, it’s estimated that 762,383 tonnes of paper (almost 13 million trees) would be saved if they were sent electronically. Also saved would be enough fuel to run 381,000 homes for one year and over 1.8 million cubic metres of landfill space.

What are the business benefits of Analytics to Buyers?

Campaign analytics give Buyers geographically-plotted information about the uptake of e-invoicing across a supplier-onboarding campaign, which can be invaluable for targeting resources.

Portal analytics provide a breakdown of the user activity of your suppliers on the Tungsten Network portal.

Spend analytics analyses procurement trends and searches for instances of price variance, identifying opportunities for savings.

Spend analytics is offered at three levels:

Free – this service offers access to top level trends, providing an overview of your spending over time, including a breakdown of the currencies in which, and the suppliers with whom, you are spending the most.

Paid – a more detailed breakdown of spending patterns, which can be used to identify where products are in fact identical but price differently.

Premium – the complete analysis, from identifying price variances to spotting potentially incorrect tax allocations on invoices to make it easier to reclaim VAT, the premium version is the full picture of your procurement spending. Our research suggests the average Buyer can save between 1-4% of their annual procurement spend using this tool.

What are the business benefits of e-invoicing to buyers?

Electronic invoicing provides many benefits:

  • Completely removes paper processing (there is no paper to process)
  • Dramatically increases data quality (there is no manual data entry / OCR)
  • No lost invoices (all invoices delivered directly into the Accounts Payable or workflow system)
  • Better reporting and visibility
  • Greater opportunity to take Tungsten Early Payment discounts
  • Better supplier relationships

In addition, members of the Tungsten Network benefit from our best practice advice and expertise:

  • Only truly global network vendor
  • Best practice supplier enrolment – we proactively enrol suppliers on to the network
  • Best in class Programme and Account Management – ensuring success from implementation through the life of the programme
  • Bespoke implementation and mapping to ensure that both buyers’ and suppliers’ existing systems integrate with Tungsten Network
  • No need to install any additional hardware or software, Tungsten Network provides a fully managed service

Following best practice advice, customers have achieved:

  • 50% supplier enrolment of the targeted supplier base within 6 months
  • ROI within 6 months, typically would be achieved within one year
  • Reduced costs typically by 60%

Contact us to find out more about the business benefits of e-invoicing with Tungsten Network.

What are the business benefits of Workflow to Buyers?

The primary asset of Tungsten Network Workflow is that it’s an out-of-the-box solution that can be configured according to a client’s requirements, as opposed to a solution that must be custom made from scratch. This will shave weeks off the time it takes to implement the solution, and also means it can be easily integrated with external software such as SAP in real-time. Automatic PO matching and enhanced exception handling capabilities serve to improve the accuracy of the data, which can often lead to better Buyer-Supplier relationships.

Are e-invoices compliant with local VAT and tax regulations?

Yes, e-invoicing from the Tungsten Network is compliant with local VAT and tax regulations. We work with PwC to ensure that local fiscal and e-invoicing regulations are met.

Buyers and suppliers on the Tungsten Network receive a digitally signed PDF image of the invoice. This is the tax compliant invoice image. The buyer can use this for workflow and audit purposes.

Members of the Tungsten Network are able to store the digitally signed PDF on their own electronic archive, or can access it 24/7 from the Tungsten Network archive.

Contact us to discuss our global compliance in more detail.

Can e-invoices be sent to different countries?

Yes, the Tungsten Network is global and enables members to exchange invoices across the world. Tungsten Network complies with local tax regulations easing your compliance burdens. Working with PwC, we ensure that we meet fiscal and invoice regulations across Europe, North America and Asia Pacific.

Contact us to discuss our global compliance in more detail.

Do I need to implement new hardware or software to use e-invoicing?

No. Not if you use the Tungsten Network as there’s no need to invest in additional software or hardware. Also the implementation and mapping teams manage the integration for you. They work with you and your suppliers’ or customers’ existing accounting systems and data files to ensure a smooth transition.

How can small suppliers also use e-invoicing?

With e-invoicing from Tungsten Network small suppliers can also send electronic invoices. Suppliers who do not have a billing system or do not send enough invoices to justify an integrated solution, can use the Web Form. Accessible 24/7 via the Tungsten Network portal, suppliers simply log onto their account and create their e-invoice online. The data is submitted to their customers via the Tungsten Network, undergoing the same checks as with the Integrated Solution.

Customers that use the Web Form, still benefit from reporting, support, and access to the invoice archive via the secure online portal.

“As a small business, it is crucial for us to be paid promptly, something that Tungsten Network facilitates, letting us know that our invoices have been successfully delivered and are being processed by our customer. Submitting invoices online using Tungsten Network is simple and secure and crucially it offers the added bonus of helping us keep one of our valued clients happy.” Founder Glenammer, Engineering L

What is a digital signature?

In essence, the digital signature proves to a Buyer that an invoice was genuinely sent by the Supplier named on the invoice. Digital signatures are used to demonstrate the authenticity of the origin of an invoice, as well as the integrity of the data of the original document. Tungsten Network signatures are issued by TrustWeaver and contain a timestamp.

It is necessary to verify all invoice signatures before further processing in order to close the audit trail, but this can be done by Tungsten Network with the explicit written consent of the client, if required.

What is EBPP?

EBPP stands for ‘Electronic Bill Presentment and Payment’. It is simply the integrated transmission of bills (invoices), for presentment and to fulfil the payment process.

Other terms used to define EBPP can be electronic billing or e-Billing. These terms usually relate to the ‘supplier’ being the main initiator of the service. Sending their invoices to many of their customers (buyers) using the same process.

EBPP solutions enable suppliers and buyers to exchange invoice data electronically, in order for them to be presented and processed for payment. The benefits of using an EBPP system such as the Tungsten Network for Accounts Receivable and Accounts Payable include removal of manual processing, improved cash flow visibility, ability to pay on time and access to a secure archive.

What is EIPP?

EIPP stands for Electronic Invoice Presentment and Payment. It is simply the process where buyers and suppliers exchange and manage invoices using solutions such as the Tungsten Network.

Other terms used to define EIPP can be electronic invoicing or e-invoicing. These terms usually relate to the buyer being the main initiator of the service, receiving their invoices from many of their suppliers, via the same process.

EIPP solutions allow buyers and suppliers to exchange financial documents electronically (not only invoices, but purchase orders, remittance advice, etc.) and manage the processing of these documents quickly and securely online. The benefits of using an EIPP system such as the Tungsten Network for Accounts Receivable and Accounts Payable include removal of manual processing, improved cash flow visibility, ability to pay on time, and access to a secure archive.

What is P2P?

P2P is the abbreviation for Purchase-to-Pay (or Procure-to-Pay). This follows the complete process from the purchase of goods by a buyer to the payment received by the supplier.

Many solutions assist in streamlining this process including online purchasing tools, purchase order delivery, electronic invoicing, workflow solutions, and electronic payments.

Tungsten Network partners with many leading organisations to offer the best in class solutions to meet all clients’ needs.

What is the Tungsten Network e-Archive?

Tungsten Network stores every invoice that is submitted across the e-invoicing network in the invoice archive. All members of the network are able to access this archive 24/7 via the Tungsten Network portal. Invoices are stored sequentially and are always searchable. As long as invoices are stored within the e-Archive, Tungsten Network guarantees their legibility and that they are secured against unauthorised access.

With whom does Tungsten Network partner to ensure compliance?

PricewaterhouseCoopers gives Tungsten Network tax advice. Tungsten Network retains the services of local PwC organisations to liaise with the respective local Tax Authorities to ensure we have the most up-to-date tax information to build into our product

TrustWeaver digitally sign our invoices. TrustWeaver provides tools that facilitate compliance and auditability of business documents and processes through innovative electronic signature-based solutions.

You are “compliant in 48 countries” – what about the countries where you’re not compliant?

In this case, Tungsten Network will not be able to provide a legally valid electronic tax invoice digitally-signed by TrustWeaver. Instead, Tungsten will provide a workflow image of the invoice, which will contain all the relevant information but does not count as a legal document for the purposes of audit or VAT reclaim.

Can co-workers be added to my account?

Yes. Navigate to ‘My Account’ > ‘Users’ > ‘View your users and their rights’. From here you can add new users, define their account capabilities and transfer administrator rights if necessary.

Can I connect to more than one Buyer?

Yes, your Tungsten Network membership covers multiple connections.

Can I delete my invoices?

Yes, but it is not recommended as it will also delete the Buyer’s payload and create confusion. It is best practice to raise a credit note (via the ‘Create invoice’ page) that mirrors the errant invoice, effectively cancelling that invoice.

Can I edit my invoice after I submitted it successfully?

No. In this case you should raise a separate credit note (via the ‘Create invoice’ page) that mirrors the errant invoice, effectively cancelling that invoice. You will then need to raise a new invoice with the revised invoice data.

Does Tungsten Network accept American Express credit cards as a form of payment?

Yes. Whether you are purchasing Tungsten Network transactions or settling your account balance, Tungsten accepts American Express. When paying, simply choose ‘Amex’ as your ‘Card type’ and proceed as normal.

Does Tungsten Network accept bank transfers (BACS) as a form of payment?

Integrated Suppliers are able to settle their accounts via BACS. Simply navigate to My Company > Company information > Your Tungsten Account and click PAY. You will then be able to follow the options to receive the necessary details to pay via BACS.

Web Form Suppliers seeking to purchase Tungsten Network transactions are not able to pay via BACS and will need a debit or credit card.

How can I download a report for my invoices?

You can create and download reports for your invoices by using options listed under ‘Reporting’ on the header menu. Suppliers and Buyers will find different reporting options for invoices, submitted and received. There you can create custom reports.

How can I purchase new transactions?

Web Form Suppliers can purchase new transactions via the Tungsten Network portal. You can find the ‘Purchase Tungsten Network transactions’ page on the ‘Invoicing’ menu (the same menu that lists the ‘Create invoice’ page).

How can I reactivate my invoices?

You are only able to reactivate invoices that have the status ‘Failed’. You can do this by navigating to the ‘Invoice status’ page under the ‘Invoicing’ menu (the same menu that lists the ‘Create invoice’ page). Choose a failed invoice or credit note from the list and select the ‘View details’ icon. Select ‘REACTIVATE INVOICE’.

How do I accept a PO?

To create an invoice from a PO you need to accept your POs by following the steps below:

1. Log in to your account.
2. Select “My POs” in “My PO summary” section click on “New“
3. Search/Select the PO from the customer you wish to invoice click on the green tick sign ☑.
4. Check your PO before you click on “Accept PO”
5. Once your PO is accepted you will be able to create your invoice from this PO#. You will need to fill the rest of the details for your invoice.

How do I add a buyer alias / buyer code / buyer identifier?

To add new Buyer alias, please follow the steps below:

  1. Log in to your account
  2. Go to “Customers” and click on “Customer relationships”
  3. Choose your customer and click on edit icon next to your customer to add and save your Buyer alias

Please note that our system is case sensitive and will read any identifiers/Buyer alias from your file, when uploaded, exactly as it they have been entered into your account.

How do I add a new user to my Tungsten Network portal account?

In order to add a new user to your Tungsten Network portal account, please follow the steps below:
1. Log in to your account
2. Click on your Company Name (top left corner)
3. On the left-hand side under “My company” > “Users” click on “View your users and their rights”

How do I change my password?

To change your password, please follow the steps below:

  1. Log in to your account as the Administrator
  2. Go to My Account
  3. Click My profile
  4. Click Change password

From here you can change your password. Please note: you will need complete multi-factor authentication in order to change your password.

How do I change the administrator of my portal account?

To change the Administrator of your account, please follow these steps:

1. Log in to your account (using the Administrator’s email and password as only the Administrator can transfer rights)
2. Click on your Company Name (top left corner)
3. On the left-hand side under “My company” > “Users” click on “View your users and their rights”
On this page you will be able to edit/delete users or “transfer” Administrator rights.

How do I check my invoice status?

The Invoice Status page in the portal shows you where your invoice is and what happens next. We receive status information from some Buyers but not others, so your invoice may not display all the statuses shown below. The workflow chart on an invoice’s status page tells you if more information will become available.

The possible statuses are:

Sent: This status only applies to invoices submitted via the ‘Create invoice’ page. Once sent, the invoice is registered and will display this status until it is processed
Accepted: The invoice has been processed successfully and is awaiting delivery to the Buyer
Failed: The invoice has failed validation. This most commonly caused by a processing error or missing data that is required by the system, country or Buyer
Rejected: Your Buyer has rejected the invoice. If your Buyer has provided more information, it will be in the invoice status area when you review this invoice
Exception: Your Buyer has indicated that there may be a problem with the invoice, which it is investigating. If it has provided more information, you will find it in the invoice status area when you review this invoice
Delivered: The invoice has been successfully delivered to the Buyer. If the Buyer does not have the invoice status service, you will not receive any further updates on this invoice

How do I connect to other Buyers?

Connections can be made from within the Tungsten Network portal. To the right of the home screen there is a search field where you can ‘Find your customers…’ Simply type the name of your customer in this field, search and select your customer from the list. Alternatively, you can navigate to the Customer Connect page using the menu tabs (Customers> Connect with a Customer) or simply login to the portal and then put this link in the address bar: https://portal.tungsten-network.com/Forms/Registration/AddCustomer

How do I conntect with new customers?

In order to add a new customer to your customer list, we need your customer’s Tungsten Network account number. It is similar to your account number (starts with AAA as well).

To find your customer’s account number, please follow these steps:
1. Log into your account
2. Click on the “Customers” tab and click “Connect with a customer”
3. Inside the field, start typing your customer’s name and choose the correct one when they appear in the dropdown menu.
4. Once done, please click Connect. This will automatically notify Tungsten and we will proceed with setting up the relationship. After the connection has been set-up, you will receive an email, and you can start sending your e-invoices to your customer.

How do I create an invoice/credit note on the Tungsten Network portal?

To create an invoice, you’ll need to follow these simple steps:

    1. Head to the menu and select ‘Invoices > Create invoice.’
    2. Select your customer, choose the type of document you want to create (invoice, credit note, or Invoice from PO).
    3. Input your invoice number and click on the ‘Create’ button.
    4. You will then be taken to a new page where you can submit your invoice line items. In addition, you’ll be able to create an invoice by converting a purchase order if your customer has enabled the PO convert feature. If your customer does not have PO convert enabled, you’ll have to follow the above steps
    5. You may use the interactive guide (an “I” icon) provided on the bottom left corner of the home page to guide you on the invoice/credit note creation.
How do I download Tungsten Network’s invoice PDF?

This will be sent to your billings contacts one month before your account is due for payment. You can also find it in the Tungsten Network portal, simply navigate to My Company > Company information > Your Tungsten Account.

How do I know that my invoice was accepted?

You can find this information on the ‘Invoice status’ page under the ‘Invoicing’ menu (the same menu that lists the ‘Create invoice’ page).

Invoices with Tungsten Network:

  • Sent – your invoice is waiting to be processed
  • Accepted – Tungsten Network has processed your invoice and it has passed validation
  • Delivered – the invoice is available for collection

Invoices with your Buyer:

  • Received – the Buyer has collected the invoice and entered it into their system
  • Approved – the Buyer has approved payment of the invoice
  • Paid – the Buyer has paid the invoice

Exceptional invoice statuses:

  • Failed – Tungsten Network attempted to process the invoice but it failed to pass our validation checks
  • On hold – the invoice is on hold pending the completion of a standard approval process task. No action by the supplier is required at this time
  • Rejected – the Buyer has rejected the invoice
  • Exception – the Buyer has indicated there may be a problem with the invoice
How do I manage my contacts in the portal?

To manage your contacts please follow the steps below:
1. Log in to your account
2. Click on your Company Name (top left corner)
3. On the left-hand side under “My company” > “Contacts” click on “View and manage your contacts”

How do I modify my user access rights?

Please follow the steps below in order to gain access to all options of your account:

1. Log in to your account as the Administrator
2. Go to My Account
3. Click My Company
4. Click Users
5. Click View your users and their rights
6. Find the relevant name on the list of users
7. Click the edit icon next to your name
8. Update any details and check the box “Allow Tungsten Network login”
9. Save the updates
10. Scroll up and click on the Access rights tab
Here you can select all the options you want to be available.

How do I raise a support ticket?

In order to raise a support ticket please follow the steps below:
1. Log in to your portal
2. Go to Help & Support section
3. Click on “Open a support ticket”

How do I remove a failed invoice from my integrated solution account?

The only way to correct a “Failed” invoice is to resubmit a corrected version of the invoice with the same invoice number. This will overwrite the previous document.

If you do not want the failed invoice to appear in your reporting, you can open the invoice and click on the “Untrack” button. This will not change the status of the invoice, but it will prevent it from coming up in your statistics.

How do I transfer administrator rights?

Please note that only the Administrator (as well as Tungsten) can transfer rights and not users.

To change the Administrator rights of an account please follow the steps listed below:

  1. Log in to your account (using Administrator’s e-mail and password
  2. Click on your Company Name (top left corner)
  3. On the left-hand side under “My company” > “Users” click on “View your users and their rights”

On this page, you will be able to edit/delete users or “Transfer” Administrator rights

How do I update remittance account details?

To update your remittance account details on your account, please follow the steps listed below:

  1. Log in to your account
  2. Click on your Company Name in the top left corner
  3. On the left-hand side under “My company” > “Invoice information” click on “Remit details”

On this page you will be able to update your remittance details.

How do I view and respond my tickets?

Hover over the ‘Help & Support’ tab in the top right corner to cascade the menu – select ‘View Tickets’. Your active requests will appear in a list. Use the ‘View’ icon to look at the requests and respond to them.

How to add or update the information to my Tungsten Network account?

You can update or edit information pertaining to your Tungsten account, such as company name, address, your own user details, banking details, or even add and remove users. This can be done from the portal menu – just head to your account, the menu is located on the top right corner of the home page.

I have an integrated solution account. How do I add an attachment to a transaction?

Please note: not all customers accept attachments. If you cannot follow the below steps, please confirm with your customer that they accept attachments via Tungsten Network. Each customer has different configuration, timeframe and format requirements that may affect these steps. If you have trouble, you can always raise a ticket with Tungsten Network support.

If you wish to add an attachment to your file, please follow the steps below:

1. Upload the file to which you want to add the attachment.
2. Wait for the system to process the file and for its status to become “Accepted”.
3. In your Tungsten Network portal account, click the Invoicing tab
4. Click Invoices pending attachments
5. Select the relevant file from the list

From here you can add the attachments and release it to your customer.

I have multiple accounts, how do I choose which one sends an invoice?

After clicking “Create invoice”, you will see a dropdown menu containing one of your account names. Simply click on the menu to select the correct account.

After you select the account (AAA#), click on the “customer” section to select your customer (In case that you don’t find your customer in the list and you see the customers from the other account, close the list and click once again on the “customer” section). You should be able to see a bigger list and your additional customers will be there. At the bottom of the list click “next” for the next page of the customer list.

I have sent a request to delete my invoice but have not received a confirmation. What should I do?

Please note that not all Buyers allow invoice deletion. Some require you to issue a credit notes instead. You may need to consult with your Buyer to ensure they allow you to delete invoices from our system.

If you would like an invoice to be deleted, we need your customer’s written confirmation containing the particular invoices that need to be deleted.

Please raise a support ticket as soon as you receive the confirmation in order to for us to proceed with the deletion. Please attach the confirmation to the ticket.

I reactivated my invoice, where can I find it?

When you reactivate your invoice or credit note, a green notification box will appear informing you that your invoice has been reactivated – it will include a link via which you can navigate to the new location of the invoice.

Also, you can find and edit the invoice in the ‘Saved invoices’ list on the ‘Create invoice’ page.

Is there a requirement to print or store paper invoice copies?

With e-invoicing from Tungsten Network there is no requirement to print or store paper copies of your invoices. Tungsten Network not only sends the invoice data to the buyer’s accounting system, but will also send a digitally signed PDF that can be used for workflow and tax audit purposes. This is the tax compliant invoice.

Tungsten Network stores every invoice that is submitted across the e-invoicing network in the invoice archive. All members of the network are able to access this archive 24/7 via the Tungsten Network portal.

My customer has not received my invoice. How do I resubmit the invoice?

To avoid sending duplicate invoices, the standard procedure in these cases is to obtain a written confirmation from your customer for any invoices that have to be resubmitted. Then we can easily reprocess the invoices on your behalf.

Please check the status of any invoices in question. If the status is “Delivered” and your customer is not able to find/see them, raise a support ticket.

Once you obtain the confirmation from your customer, please raise a new support ticket and attach the email (including the invoice information of the invoices not received by your customer) so that we can proceed with the re-submission.

So, when and how do I get paid?

The payment date is set by the buyer and Tungsten is not aware when the payment will be posted. The supplier should refer this query to their buyer.
In terms of how you’ll be paid, typically, the buyer sends the payment via the bank information the supplier is posting on their invoices.

The supplier can also update the bank details following the instructions below:

    1. In the portal, click on “Your account” located on the right upper corner
    2. In the section “invoice information” click on “Remit Details”
    3. Click on the tab “Remit to: bank information”
    4. Add/edit bank account.

When and where can I get my invoice for the purchase of transactions?

When you purchase Tungsten Network transactions for a Web Form account, a confirmation email is sent to the email address used to login to that account when the transactions were purchased. They will receive a confirmation message containing a transaction reference code.

You can also review your transactions history by navigating to ‘Purchase Tungsten Network transactions’ page on the ‘Invoicing’ menu (the same menu that lists the ‘Create invoice’ page). Your transactions purchase history is available in a box on the right side of the page.

Where can I find my account number?

Click on your Company name in the top left hand corner of the Tungsten Network portal and you will find your AAA number listed at the bottom of the Company details page. Alternatively, you can click on ‘Help & Support’ in the top right hand corner, and your AAA number will be listed in the ‘Useful information’ box located on the left side of the page.

Where can I see my purchase orders?

When logged into the Tungsten Network portal, select ‘My POs’ from the header menu.

Does Tungsten Network or the Supplier create the invoice?

Where the Supplier is in a compliant state, or sending a Services invoice, Tungsten Network will create a legal invoice.

Suppliers send their invoice data to Tungsten Network, and we create the legal invoice on their behalf. Tungsten then sends the invoice and wider data file to the Buyer, dependant on the Buyer’s particular requirements. A PDF version of the legal invoice, digitally-signed by TrustWeaver, is then stored securely in the Tungsten Network eArchive for audit purposes.

If I issue invoices from a different state to the state from which my goods are shipped, and only one of the states is compliant, can Tungsten Network create a legal invoice?

Where there is a discrepancy between the “invoice from state” and “shipped from state” values, the state from which the goods were shipped takes precedence because tax validations depend upon the “shipped from state” field. Therefore, if you ship goods from a compliant state, Tungsten Network will always be able to create a digitally-signed legal invoice. If the goods are not shipped from a compliant state, Tungsten will only be able to provide a workflow image of the invoice.

If I issue invoices from a different state to the state from which my goods are shipped, which state-specific rules are applicable?

As with tax validations, state-specific mandatory fields and rules are governed by the “ship from state” rather than the “invoice from state” where the two are different.

India is changing its taxation system in 2017 – how will it affected my invoicing when Goods and Services tax (GST) is implemented in India?

When GST is implemented in India, Tungsten Network’s service will be updated to allow for the new taxation system. GST will mean that Tungsten can create digitally-signed legal invoices for Indian Suppliers in all 29 states, instead of just eight.

Is Tungsten Network compliant in all 29 Indian states?

Each state in India has its own VAT legislation and therefore state driven rules and regulations on VAT invoices. However Services taxation is collected centrally, so Tungsten Network was able to achieve compliance for Services invoices nationwide. Therefore Tungsten is compliant in all 29 states for customers sending Services and Manufacturing invoices.

For customers sending Goods invoices, Tungsten is compliant in 8 states:

  • Chandigarh
  • Delhi
  • Himachal Pradesh
  • Karnataka
  • Maharashtra
  • Punjab
  • Rajasthan
  • West Bengal
What if Suppliers send “mixed” invoices for both Goods and Services?

VAT/ CST takes precedence over Services tax legislation. Therefore Tungsten Network cannot create a digitally-signed legal invoice if the invoice is issued from a non-compliant state, or if the goods relating to the invoice were shipped from a non-compliant state. In these instances Tungsten Network will issue a workflow image only.

Where the mixed invoice is issued from a compliant state and the goods were shipped from a compliant state, Tungsten is able to create a legal invoice.

What if Suppliers send invoices from a non-compliant state?

In this case, instead of creating a digitally-signed legal invoice, Tungsten Network will create a workflow image only.

What types of taxation exist in India?

There are four types of indirect taxation in India:

  • VAT:   Inter-state goods taxation – Goods invoices
  • CST:   Intra-state goods taxation – Goods invoices
  • CENVAT: Centralised manufacturing taxation – Manufacturing invoices
  • Service:   Centralised service taxation – Service invoices
Can I get a copy of the fatturaXML file?

You can access via the Tungsten Network archive.

Can I send my invoices to more than one SdI intermediary?

It is common for companies to have more than one intermediary, but it is critical that each invoice is only submitted once. To avoid creating duplicate invoices, please ensure that any invoices sent via Tungsten Network are not also sent to another intermediary, and vice versa.

To enquire about sending all of your invoices via a single service provider, please contact [email protected]

Can Tungsten Network send cross-border invoices to the SdI?

It is not a legal requirement to send cross-border invoices to the SdI. Therefore, we will not send these invoices to the SdI by default, however Tungsten Network’s holistic accounts receivable solution is able to support this.

To enquire about sending all of your invoices via a single service provider, please contact [email protected]

Can we use Tungsten Network to send cross-border invoices?

Yes. Please continue to send cross-border invoices via Tungsten Network in the usual way. We will ensure that your customers continue to receive these as normal.

Do I have to use the Tungsten Network special archive?

The special archive complies with specific regulations in Italy, so Tungsten Network considers it advisable to opt in but it is your choice. For suppliers who opt out the invoice images will be stored only in the standard Tungsten Network archive.

Do I need to send invoices to both Tungsten Network and the SdI?

No, Tungsten Network is a registered intermediary of the SdI and sends all domestic invoices in Italy to the SdI on your behalf. To avoid creating duplicate invoices, you should only submit invoices to your customer via Tungsten Network.

Tungsten Network has already shared an updated Terms and Conditions document with your company. If you would like a copy of the jurisdictional update, please send an email to [email protected] and we will share this with you in Italian or English.

Does my customer expect me to continue sending invoices via Tungsten Network?

Yes. Unless your customer has explicitly stated otherwise, please continue to send your invoices via Tungsten Network. Tungsten Network offers features and efficiencies that are not available to your customer if you use a separate process.

Does Tungsten Network create sequential invoice numbers?

Tungsten Network supports sequential invoice numbers, but we do not provide them. The supplier provides the invoice number, however Tungsten Network will not allow duplicate numbers.

How do I know if the SdI has accepted or rejected my invoice?

You can review the status of your invoices on the Invoice status page in the usual way.

How does Tungsten Network compare against alternative providers or invoicing the SdI directly?

Tungsten Network is more than an intermediary for the SdI, we offer a holistic electronic invoicing service including features and efficiencies not available to you or your customer if you use a separate process.

Please consult the table below for an overview of the benefits of sending your invoices via Tungsten Network instead of sending directly to the SdI.

SdI Direct

Tungsten Network

Invoice validation specific to your customer
Validations to ensure your invoice is compliant
Invoice Status Service via Tungsten Network portal
Data directly into your ERP system
Convert Purchase Orders into invoices
Options to suit your business: Online web portal or direct integration
Is my account ready to go?

Yes. Please continue to send invoices in the usual way. If you experience any problems, please contact support.

Is there any risk in having more than one intermediary?

As long as there are no duplicates, there is no risk. To avoid creating duplicate invoices, please ensure that any invoices sent via Tungsten Network are not also sent to another intermediary, and vice versa.

To enquire about sending all of your invoices via a single service provider, please contact [email protected]

Is Tungsten Network registered an SdI intermediary?

Yes, Tungsten Network is registered as a legal intermediary of the SdI.

My Tungsten Network customer has provided me with their destination code. Can I simply send the invoices to another provider and quote this code?

As described above, unless explicitly stated otherwise, your customer expects you to continue sending invoices via Tungsten Network. Tungsten Network offers features and efficiencies that are not available to your customer if you use a separate process.

What happens if I choose to opt out of Tungsten Network archive?

PDF images of your invoice will be stored in the standard Tungsten Network archive. You will also need to archive these in compliance with Italian fiscal regulations.

What has changed for me fiscally since 1 January 2019?

From 1 January 2019, all domestic invoices in Italy must be submitted to the SdI for validation. Tungsten Network is a registered intermediary of the SdI and is compelled by law to submit your invoices to the SdI for validation.

Unless explicitly instructed otherwise, your customer expects you to continue to submit invoices via Tungsten Network in the usual way. To avoid creating duplicate invoices, you should only submit invoices to your customer via Tungsten Network.

What has changed for me technically since 1 January 2019?

There are no applicable technical changes in the way you submit invoices via Tungsten Network. Tungsten Network will send your invoices to the SdI for validation, but no technical changes are required from you.

If you experience any problems, please contact support.

What is the Tungsten Network special archive in Italy?

The special archive stores a digitally signed pdf invoice image in the TrustWeaver archive in order to comply with specific regulations in Italy, which came into effect on 11 April 2017.

Invoices are collected in the first weekend of every month, at which point the user will be able to see them listed in the special archive. The special archive is charged at standard archiving rates.

Why does Tungsten Network send my invoices to the SdI?

Tungsten Network is compelled by law to create a tax-compliant e-invoice for every domestic transaction it processes. This is part of the Terms and Conditions you signed when registering your Tungsten Network account.

Since 1 January 2019, domestic invoices in Italy must be created as a fatturaXML and sent to the SdI for validation, therefore Tungsten Network follows that precise process.

Tungsten Network has already shared an updated Terms and Conditions document with your company. If you would like a copy of the jurisdictional update, please send an email to [email protected] and we will share this with you in Italian or English.

Does Tungsten Network generate my CFDI or should I upload a CFDI previously generated?

The PAC provider creates the legal CFDi document, in accordance with the requirements of the Mexican Tax Authority. Network does not create the CFDi, we simply verify the individual elements of the legal document.

How do I transmit my data to Tungsten Network?
  • Web Form Suppliers upload their CFDi XML to the Tungsten Network portal on the ‘Create invoice’ page. These Suppliers then need to manually fill out Buyer-specific fields. (The Addenda)
  • Integrated Suppliers transmit their CFDi data directly to Tungsten Network from their accounting systems. These Suppliers then need to provide Addenda data  – this is a non-fiscal section of the CFDi which contains Buyer-specific requirements.
How is a CFDi validated?

Web Form:

Once a CFDi has been submitted they will follow the usual Tungsten Network process, where the Supplier will receive both an email acknowledgement and portal update, and if the invoice data passes validation a transaction number will be created.

In parallel, a file consisting of all country-specific information (vendor codes, company names, addresses, payment information, etc) will be generated for Buzón e.

Finally, Tungsten Network creates and delivers the payload (workflow image and data file) to the Buyer, and Buzón e generates the legal invoice, which is stored in the Tungsten Network eArchive, available 24/7 where the customer opts in for the archive service.

Integrated:

Buzón e will validate CFDis in the first instance, ensuring that the document meets the requirements of the Mexican Tax Authority.

After this is complete, Tungsten Network will then perform additional validation checks corresponding to the invoicing requirements of the relevant Buyer.

When both sets of validation checks have been passed, Tungsten Network creates and delivers the payload (workflow image and data file) to the Buyer, and Buzón e generates the legal invoice, which is stored in the Tungsten Network eArchive, available 24/7 where the customer opts in for the archive service

What are the e-invoicing requirements for Mexico?

All invoices from Suppliers based in Mexico on Tungsten Network must be created in a specific electronic format: CFDi. CFDis are created by authorised third-party service providers, known as PACs.

Under tax requirements in Mexico, Buyers receiving CFDis from such Suppliers are obligated to confirm that they are in a valid CFDi format, generated by an authorised PAC, on behalf of a non-blacklisted-Supplier. In case of an audit, they must also provide copies of the CFDi with a cross-reference to every transaction booked in their Accounting (AP) System.

What is a CFDi?

An electronic invoice file created by a PAC which meets the current requirements of the Mexican Tax Authorities. All invoices sent by Suppliers based in Mexico must be created in CFDi format. It contains two integral, unique pieces of data:

  1. Digital Certificate (CSD) – the vendor’s egal representative needs to obtain a digital signature called FIEL from their local Tax Authority office. You can then use this to obtain a digital certificate online from the Tax Authority’s website. Your PAC provider will use this to sign each CFDi invoice document they create.
  2. Folio fiscal number (UUID) – the PAC provider will specify a unique transaction ID for each transaction.
What is a PAC?

A third-party service provider registered with the Mexican Tax Authority, authorised to validate CFDis on behalf of Suppliers by providing a UUID and a legal stamp. Buzón e is the PAC provider that verifies CFDis on Tungsten Network.

What is a UUID?

A unique reference given to a transaction, added by the PAC and registered with the Mexican Tax Authority.

Can I send or receive Purchase Orders via the Tungsten Network?

In addition to electronic invoicing, Tungsten Network also facilitates the exchange of purchase order data. Buyers are able to send their purchase orders via Tungsten Network to their suppliers. On receipt, the supplier is able to accept or reject the purchase order and convert it directly into an invoice.

In addition a buyer can opt for invoice validation. This ensures that the invoice data matches the data on the purchase order submitted via the Tungsten Network.

Do I need to implement new hardware or software to use e-invoicing?

No. Not if you use the Tungsten Network as there’s no need to invest in additional software or hardware. Also the implementation and mapping teams manage the integration for you. They work with you and your suppliers’ or customers’ existing accounting systems and data files to ensure a smooth transition.

How can small suppliers also use e-invoicing?

With e-invoicing from Tungsten Network small suppliers can also send electronic invoices. Suppliers who do not have a billing system or do not send enough invoices to justify an integrated solution, can use the Web Form. Accessible 24/7 via the Tungsten Network portal, suppliers simply log onto their account and create their e-invoice online. The data is submitted to their customers via the Tungsten Network, undergoing the same checks as with the Integrated Solution.

Customers that use the Web Form, still benefit from reporting, support, and access to the invoice archive via the secure online portal.

“As a small business, it is crucial for us to be paid promptly, something that Tungsten Network facilitates, letting us know that our invoices have been successfully delivered and are being processed by our customer. Submitting invoices online using Tungsten Network is simple and secure and crucially it offers the added bonus of helping us keep one of our valued clients happy.” Founder Glenammer, Engineering L

How is e-invoicing from Tungsten Network different to EDI?

Some of your customers or suppliers may already use EDI to send or receive invoice data.

EDI provides a fast and secure format, but: it is heavily reliant on standards (that the supplier may not support); requires mapping by the supplier (which is difficult and expensive); and is not available for all companies to use.

Furthermore, EDI is a ‘point to point’ connection technology, which means that the buyer must communicate separately with each of its supplier. In contrast, the Tungsten Network is a ‘many to many’ e-invoicing network, which means buyers and suppliers only need to connect once with Tungsten Network regardless of the number of entities with which they are transacting.

With electronic invoicing from Tungsten Network, suppliers don’t have to purchase expensive mapping software. They can generate an invoice file from their accounting system using their system’s existing data format. Once they join Tungsten Network, suppliers can send invoices to multiple customers on the network without having to make any further buyer-specific modifications – as the network converts all of the data between both suppliers and their customers.

How is e-invoicing from Tungsten Network different to OCR and scanning?

True e-invoicing enables any supplier to send data from their accounting system to their buyer’s accounting system. E-invoicing removes the manual processing associated with paper invoices.

Scanning and OCR do help to remove some of the manual processing, but in essence a computer creates an invoice and prints it onto paper, which must then be processed to get the data back into a computer. As paper invoices vary greatly in layout and design, some can be hard to read. This makes it difficult for the OCR system to recognise legible data to put into the buyer’s computer – leading to manual checking and at times additional manual input.

With e-invoicing from the Tungsten Network, the supplier’s invoice data is used to automatically populate the buyer’s accounting system and generate a digitally signed PDF invoice image. This is the tax compliant invoice. Tungsten Network sends the image to the buyer so that it can be stored locally or used for workflow purposes. In addition, Tungsten Network stores all invoice images in the invoice archive. This is accessible to both the supplier and the buyer via the Tungsten Network portal.

What are Tungsten Network Global Payments?

Tungsten Network Global Payments are designed for Suppliers who do business abroad. Tungsten has partnered with Payoneer to give Suppliers the opportunity to get their invoices paid in their own currency, as opposed to a trading currency. Upon signing up with Payoneer, Suppliers can be allocated receiving accounts for UK, US and EU. The value of your invoices will then be paid here directly in GBP, USD or EUR.

What is e-invoicing?

Electronic invoicing is the electronic exchange of invoice data from a supplier’s computer to their customers’ computers with no requirement for supporting paper documentation. The electronic invoice acts as the VAT, tax and accounting document as well as the request for payment.

With electronic invoicing, or e-invoicing, human intervention or manual document processing is dramatically reduced. The data is sent from the supplier’s accounting system and submitted directly to their customers’ accounting systems.

Tungsten Network manages the integration between the accounting systems and Tungsten Network. Suppliers send invoice data in an agreed format. It is then translated, enriched, validated, and digitally signed before being sent to the buyer’s accounting system, in their preferred data format. There is no need for any additional hardware or software to be implemented.

For smaller suppliers, or those that send a low number of invoices, the Web Form can be used – all that is required is an internet connection and a standard browser.

What is Tungsten Early Payment?

Tungsten Network Early Payment is a receivables finance product. Buyers must first approve individual invoices as being available for Early Payment. Tungsten Network uses the invoices as collateral to offer Suppliers an advance of up to the full value of the invoice, less an exceptionally competitive discount, effectively purchasing the invoice collateral. When the invoice is due for payment, the Buyer would therefore pay Tungsten this amount. 

What is Tungsten ISS?

Tungsten ISS is a feature that Buyers can enable for them and their Suppliers. Suppliers have access to their invoice status on demand and in real-time from the Tungsten Network portal. This gives Suppliers peace of mind as they are able to track the progress of an invoices from submission to payment. It also allows Suppliers to query details about an invoice or a group of invoices, as well as generating reports.

What are Tungsten Network Analytics?

Tungsten Network Analytics is software that analyses your procurement spending based on your invoice data. The application is able to identify procurement spending patterns, and customers can drill down to get specific line level information about any product. The software is able to match similar products and provide a comparison in terms of price. The spend analytics product comes at three levels: Free, Paid and Premium, each offering different levels of insight into procurement spending. The software is also able to analyse the latest campaign trends, as well as portal user activity.

What is Tungsten Network Workflow?

Tungsten Network Workflow is a stable, reliable, out-of-the-box solution for AP automation. It offers automatic PO matching and end-to-end visibility of invoices for both buyers and their suppliers. Workflow also allows for advanced exception handling and multiple input methods, meaning that it can be easily integrated with clients’ existing systems.

How can I use e-invoicing to streamline processes?

E-invoicing through the Tungsten Network streamlines the complex invoice process. This enables suppliers to send invoice data quickly and easily, using their existing systems and data formats. The buyer receives the data directly into their accounting system, removing the need for manual input. In addition, as Tungsten Network can set business rules, such as mandate a purchase order number, time is not wasted on chasing missing information.

Suppliers will benefit from the fact that invoices can be processed more quickly, which can lead to earlier payments. This not only improves business relationships, and enables companies to manage cash flow, but also enables early payment negotiations too. Purchase orders can be converted into invoices at the click of a button, which can result in big time savings. There is also the potential to get full visibility over the invoice process with the Invoice Status Service, which tells you the real-time status of your invoices.

Invoice images are automatically stored in the Tungsten Network archive, where they are accessible to any customers with archiving enabled.

Buyers who have followed our best practice advice have achieved: 50% supplier enrolment of the targeted supplier base within six months; ROI within six months, typically would be achieved within one year; and reduced costs typically by 60%.

Contact us to find out how we can streamline your processes.

How do Accounts Receivable benefit from e-invoicing?

The Accounts Receivable team benefit from fast and guaranteed invoice delivery;

  • Enables your customers to process invoices for payment more quickly
  • No time wasted on chasing ‘lost’ invoices
  • Can track the invoice status via the Tungsten Network portal. Invoice validation ensures that all the invoice data required is submitted first time
  • Use of the invoice archive to access invoices submitted for reporting and audit purposes

“At the simplest level, sending an invoice electronically costs us less than sending invoices by post – but other benefits are more compelling. Our invoices get guaranteed and speedy delivery, and queries are registered more swiftly, which has the knock-on effect that we get paid without delay.” Financial Controller, Poulten & Graf

How does e-invoicing benefit the environment and my CSR targets?

As e-invoicing with Tungsten Network replaces paper, the environmental benefits are instant.

In addition to the reduction in paper, energy is no longer wasted from the distribution, storage and disposal of paper invoices. Based on the number of invoices exchanged in Europe alone, it’s estimated that 762,383 tonnes of paper (almost 13 million trees) would be saved if they were sent electronically. Also saved would be enough fuel to run 381,000 homes for one year and over 1.8 million cubic metres of landfill space.

What are the business benefits of e-invoicing to suppliers?

Electronic invoicing provides many benefits:

  • Completely removes paper processing, printing, envelopes and mail
  • Invoices are delivered directly into the buyers’ systems
  • Faster invoice processing and approvals offer opportunities for faster payments
  • No lost invoices
  • Better reporting and visibility
  • Better customer relationships 

In addition, members of the Tungsten Network benefit from our best practice advice and expertise:

  • Only truly global network vendor
  • Best in class Account Management – ensuring success from implementation through the life of the program
  • Bespoke implementation and mapping to ensure that both buyers’ and suppliers’ existing systems integrate with the Tungsten Network
  • No need to install any additional hardware or software, Tungsten Network provides a fully managed service

Contact us to find out more on the business benefits of e-invoicing with Tungsten Network.

What are the business benefits of Tungsten Early Payment to Suppliers?

Where Early Payment is available, Suppliers no longer have to wait on your clients to make payments for goods and / or services already rendered. You are able to access money that you are already owed, but have the freedom to do it at a time of your choosing, which means much greater control of your cash flow. The business-applications of a well-timed cash injection are numerous, from being able to fill an especially large order or make your own impending payments.

What are the business benefits of Tungsten Network Global Payments to Suppliers?

Global Payments mean that Suppliers can avoid the foreign exchange charges that can weigh heavily on your bottom line, saving up to 90% on bank transfers. Payoneer is also a highly secure method of receiving payment in itself, being used by global giants like Amazon and Airbnb.

How do I add additional customers to my Tungsten Network portal so that I could invoice them?

If you’re looking to add some more customers onto your Tungsten Network portal, you’ll need to take the following steps.

Your portal account works for all Tungsten customers receiving invoices over the Tungsten Network, and you can get them connected in 5 simple steps, all within the portal.

    1. Go to the menu and select ‘Customers > Connect with a customer.’
    2. Search for the customer you want to create by either their company name or company tax registration number.
    3. Add your vendor code or any supportive document (copy of a purchase order, for example) if applicable.
    4. Click on ‘connect.’
    5. Tungsten Network’s teams will review your connection request and confirm with the Buyer customer – once that’s done, you’re all set to start invoicing them via your portal.

How do I get help with my Tungsten Network account?

You can contact our support team by raising a support ticket in your portal account home page.

Just go to the help and support menu located on the top right corner of the page, and a drop-down menu will be displayed.

Once there, click on ‘create ticket’ and fill in all the necessary information on the ticket for us to assist you better.

How to add or update the information to my Tungsten Network account?

You can update or edit information pertaining to your Tungsten account, such as company name, address, your own user details, banking details, or even add and remove users. This can be done from the portal menu – just head to your account, the menu is located on the top right corner of the home page.

I forgot my login details. Where can I recover my password or username?

No problem. It’s good to remember that your username is the email address that you have used for the registration of your account. If you have forgotten your password, please click on ‘Forgot password’ on the portal login page, where you will need to enter your registered email address for the password reset email to send to.

Tungsten Network uses multi-factor authentication (MFA). You will be prompted to choose between receiving the MFA method of a token via an application, SMS, or email. If you need to reset your MFA, you will need to contact our support team.

I have received a portal message that states I have no more transactions left. How do I purchase more transactions and how much does this cost and can I obtain an invoice for that purchase?

Every Tungsten Network Webform account has 52 transactions free of charge available yearly, as standard. When these transactions are exhausted, you will need to purchase additional transactions. To do so, you’ll need to do the following:

    1. Go to the Menu in your account located at the top right corner of the home page.
    2. Go to Purchase Tungsten Network transactions under the section of Your Company.
    3. Select the payment method and the number of transactions that you would like to purchase.
    4. Proceed with the rest of the required information.
    5. You can keep track of your remaining transactions on the ‘Invoicing’> ‘Create invoice’ page.

So, when and how do I get paid?

The payment date is set by the buyer and Tungsten is not aware when the payment will be posted. The supplier should refer this query to their buyer.
In terms of how you’ll be paid, typically, the buyer sends the payment via the bank information the supplier is posting on their invoices.

The supplier can also update the bank details following the instructions below:

    1. In the portal, click on “Your account” located on the right upper corner
    2. In the section “invoice information” click on “Remit Details”
    3. Click on the tab “Remit to: bank information”
    4. Add/edit bank account.

What does each invoice status mean?

The payment date is set by the buyer and Tungsten is not aware when the payment will be posted. The supplier should refer this query to their buyer.
In terms of how you’ll be paid, typically, the buyer sends the payment via the bank information the supplier is posting on their invoices.

The supplier can also update the bank details following the instructions below:

    1. In the portal, click on “Your account” located on the right upper corner
    2. In the section “invoice information” click on “Remit Details”
    3. Click on the tab “Remit to: bank information”
    4. Add/edit bank account.

What happens to the invoice once I've submitted it from my Tungsten Network portal?

If you want to locate an invoice after submission, you’ll need to go to the menu and select Invoices > Invoice status.

From there, you can locate your invoice by entering the unique, invoice number.

Once located, you’ll be able to check the status, the standard Tungsten Network processing statuses are Sent, Accepted, Delivered, and Failed.
If you need assistance with the invoice in these statuses, simply contact our support team by raising a ticket.

Also please note that statuses beyond the Tungsten standard processing statuses are available when your customer supports the Invoice Status Service.

Additional statuses can include: Received, Approved, Rejected, Paid, On Hold, and Exception. Please contact your customer if you need assistance with the invoice in these statuses
It’s important to keep in mind that not all Buyer customers send invoice status updates through Tungsten Network.

What if my invoice got rejected or if I've submitted my invoice/credit note with incorrect information?

Unfortunately, you can’t edit the invoice after it has been submitted. You will have a few options, depending on your customer, so please check with them as to their preferred method.

Your options include:

    1. Raising a separate credit note (via the ‘Create invoice’ page) that mirrors the errant invoice, effectively canceling that invoice. You will then need to raise a new invoice with the revised invoice data, including a new invoice number. The system will not allow a duplicate invoice.
    2. Contacting your customer directly and ask for the incorrect invoice to be rejected. You will then need to raise a new invoice with the revised invoice data, including a new invoice number, as the system does not allow duplicate invoices.
    3. Contacting your customer directly and ask for the incorrect invoice to be rejected. Raise a support ticket to us and attach the rejection notice from your customer to request for the deletion of the invoice so that you may resubmit it (with the same invoice number) with the revised invoice data.

Where can I view my purchase orders? What happens if my purchase order is not in my Tungsten Network account?

To view purchase orders, simply follow these steps:

    1. Go to the menu ‘Purchase Orders.’
    2. Apply the correct filters in the criteria section to search for your purchase order.
    3. Click on Get My POs
    4. You may view the details of the purchase order by click onto the plus icon next to the purchase order number

Helpful tip: You may now accept the purchase order and convert it into an invoice instead of keying in the full details of an invoice from scratch. If you do not see the purchase order that you need (and your customer uses PO Convert), kindly contact your PO requester and ask that they upload to Tungsten Network.

Please be advised that not all customers upload purchase orders to Tungsten Network. Kindly contact your customer if you would like to find out if they subscribe to our purchase order service.

Where do I run a report for the invoices that I've submitted?

To run a report for submitted invoices, you’ll need to do the following:

    1. Go to the menu ‘Reports > Invoices submitted.’
    2. Apply the appropriate filters in the criteria section.
    3. Click on ‘run.’

You may down the report in an excel or CSV format. You may also download the pdf images for the invoices in the report.

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