HomeSupportA new and improved Tungsten Network Portal is here

A new and improved Tungsten Network Portal is here

As part of our continuous effort to provide you with the best possible service, Tungsten Network are pleased to announce the redesign of our invoicing portal.

Expanding on the capabilities of our current portal, the new portal will improve the service we offer to our customers by streamlining registration, increasing security, and making it easier to connect to customers.

Our themes for development this year centre around three core principals and our wider strategy.

  1. Quicker connections – On-boarding and enrolment
  2. Slick service improvements – Customer support and SLA improvements
  3. Flexible sending and receiving with our Total AP & Total AR solutions

With these five goals at its heart…

  1. Improve your user experience so you can perform tasks quicker and easier.
  2. Provide a more modern and intuitive design, so you complete day-to-day work in the portal with more ease and enjoyment.
  3. Increased security, providing more peace of mind during invoicing of customers, small or large.
  4. Improve the platform’s structure and revise outdated code to ensure we can build and deploy functionality rapidly and meet the deadlines we’ve set for improvements.
  5. Incorporate new features and functionality that add value to you and make ours the best e-invoicing software on the market

What’s changing?

Redesign

New modern look and feel along with improved navigation

Reporting

Improved reporting for the metrics that matter most to you

Customer connect

Find and connect to your customers faster than ever

Portal redesign

You will have access to a new navigation layout, as well as a refreshed user experience – in terms of visuals and usability. These changes lay the groundwork for us to add new features and functionality throughout the year, akin to consumer platforms you use every day – all with the view to make your day to day invoicing tasks faster, easier, secure and more satisfying.

Changes in the portal redesign

  • Moved the menu navigation from the top of the page to the left-hand side to make it easier for you to navigate and know which menu item you have chosen.
  • Main menu items have been renamed, e.g. invoicing to Invoices, My POs to Purchase Orders etc.
  • No changes have been made your permissions which means that you will still have access to whichever menu items you previously had access to.

Coming Soon - Enhanced reporting tools and functionality

Launch date – Est. end of Q4 TBC

Our approach to building the new reporting functionality has been threefold:

  1. First, we started to capture and analyse metrics on report usage.
  2. Next, we asked customers for quantitative and qualitative feedback.
  3. Finally, we’re combining this with backend functions to improve speed and optimise performance as well as front-end design.

The enhancements to the reporting tool will stabilise the reporting function, ensure data accuracy and increase the usability of running the right reports for your day-to-day needs and management accounts.

Want to beta test the new reporting functionality?

Launched – Automated Customer Connect

We’ve automated our customer connect functionality to make it quicker and easier for buyers and suppliers to connect over our network. Suppliers are now able to search and see if they have other customers on the network, making it quicker to send electronic invoices from the first sign on.

Once a connection request is sent, the back-end process is accelerated so that buyers can accept the connection sooner.

Have feedback?