Tungsten Network Stats - Meeting the Service Level Agreement

Below is a brief summary of the SLA, and information regarding our success in meeting it over the last twelve calendar months.

Service Availability and Performance

98.5% availability of core system functionality and performance within SLA limits during core hours over any given calendar month.

  • Non-core hours are 08.00 Saturday to 20.00 Sunday, UK time.
  • Service availability and performance measures exclude planned maintenance
    • 48 hours notice of planned maintenance to confirmed contact email addresses
    • Planned maintenance outside non-core hours not to exceed 10 hours in any calendar month
  • Total hours for each month is 591, calculated as an average across the year
  • A value of zero indicates no figures are available for that month
  • Excludes planned maintenance
July 2022
SLA Key Indicator – System availability 99.94%
SLA Key Indicator – Invoice performance 100%
SLA Key Indicator – Purchase Order performance 100%
SLA Key Indicator – Invoice Status Service performance 100%
June 2022
SLA Key Indicator – System availability 100%
SLA Key Indicator – Invoice performance 100%
SLA Key Indicator – Purchase Order performance 100%
SLA Key Indicator – Invoice Status Service performance 100%
May 2022
SLA Key Indicator – System availability 99.98%
SLA Key Indicator – Invoice performance 100%
SLA Key Indicator – Purchase Order performance 100%
SLA Key Indicator – Invoice Status Service performance 100%
April 2022
SLA Key Indicator – System availability 100%
SLA Key Indicator – Invoice performance 100%
SLA Key Indicator – Purchase Order performance 100%
SLA Key Indicator – Invoice Status Service performance 100%
March 2022
SLA Key Indicator – System availability 100%
SLA Key Indicator – Invoice performance 100%
SLA Key Indicator – Purchase Order performance 100%
SLA Key Indicator – Invoice Status Service performance 100%
February 2022
SLA Key Indicator – System availability 99.99%
SLA Key Indicator – Invoice performance 100%
SLA Key Indicator – Purchase Order performance 100%
SLA Key Indicator – Invoice Status Service performance 100%
January 2022
SLA Key Indicator – System availability 99.99%
SLA Key Indicator – Invoice performance 100%
SLA Key Indicator – Purchase Order performance 100%
SLA Key Indicator – Invoice Status Service performance 100%
December 2021
SLA Key Indicator – System availability 100%
SLA Key Indicator – Invoice performance 100%
SLA Key Indicator – Purchase Order performance 100%
SLA Key Indicator – Invoice Status Service performance 100%
November 2021
SLA Key Indicator – System availability 99.99%
SLA Key Indicator – Invoice performance 100%
SLA Key Indicator – Purchase Order performance 100%
SLA Key Indicator – Invoice Status Service performance 100%
October 2021
SLA Key Indicator – System availability 99.94%
SLA Key Indicator – Invoice performance 100%
SLA Key Indicator – Purchase Order performance 100%
SLA Key Indicator – Invoice Status Service performance 99.90%
September 2021
SLA Key Indicator – System availability 99.96%
SLA Key Indicator – Invoice performance 100%
SLA Key Indicator – Purchase Order performance 100%
SLA Key Indicator – Invoice Status Service performance 100%
August 2021
SLA Key Indicator – System availability 99.89%
SLA Key Indicator – Invoice performance 100%
SLA Key Indicator – Purchase Order performance 100%
SLA Key Indicator – Invoice Status Service performance 100%

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