Tungsten Network Stats - Meeting the Service Level Agreement

Service Availability and Performance

98.5% availability of core system functionality and performance within SLA limits during core hours over any given calendar month.

April 2020
SLA Key Indicator – System availability 99.98%
SLA Key Indicator – Invoice performance 100%
SLA Key Indicator – Purchase Order performance 99.2%
SLA Key Indicator – Invoice Status Service performance 99.9%
March 2020
SLA Key Indicator – System availability 99.95%
SLA Key Indicator – Invoice performance 99.9%
SLA Key Indicator – Purchase Order performance 96.1%
SLA Key Indicator – Invoice Status Service performance 100%
February 2020
SLA Key Indicator – System availability 99.9%
SLA Key Indicator – Invoice performance 100%
SLA Key Indicator – Purchase Order performance 97.9%
SLA Key Indicator – Invoice Status Service performance 100%
January 2020
SLA Key Indicator – System availability 99.99%
SLA Key Indicator – Invoice performance 100%
SLA Key Indicator – Purchase Order performance 100%
SLA Key Indicator – Invoice Status Service performance 100%
December 2019
SLA Key Indicator – System availability 99.87%
SLA Key Indicator – Invoice performance 100%
SLA Key Indicator – Purchase Order performance 98.8%
SLA Key Indicator – Invoice Status Service performance 100%
November 2019
SLA Key Indicator – System availability 99.99%
SLA Key Indicator – Invoice performance 100%
SLA Key Indicator – Purchase Order performance 100%
SLA Key Indicator – Invoice Status Service performance 100%
October 2019
SLA Key Indicator – System availability 99.95%
SLA Key Indicator – Invoice performance 100%
SLA Key Indicator – Purchase Order performance 97.5%
SLA Key Indicator – Invoice Status Service performance 100%
September 2019
SLA Key Indicator – System availability 99.99%
SLA Key Indicator – Invoice performance 100%
SLA Key Indicator – Purchase Order performance 100%
SLA Key Indicator – Invoice Status Service performance 100%
6 Months (August 2019 to February 2020)
SLA Key Indicator – System availability 99.59%
SLA Key Indicator – Invoice performance 100%
SLA Key Indicator – Purchase Order performance 97.5%
SLA Key Indicator – Invoice Status Service performance 100%