Reactivate a failed invoice/credit note
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Video Transcript: How to reactivate a failed invoice/credit note
Welcome to Tungsten. This video will show you how to reactivate an invoice or credit note that failed to process when submitted.
Reactivating a failed invoice or credit note is a simple process via the Tungsten Network. Once you have accessed your account, please look for the widget in the middle of the home page titled "Invoices in error". Any invoices that failed to process when submitted are listed in this section. To reactivate, click the failed invoice or credit note number highlighted in red.
The invoice status page contains basic information entered in the failed invoice or credit note. For example: Invoice number, invoice date and Bill To information. The gross amount of the invoice will not be displayed as the invoice or credit note will need to be edited prior to resubmitting. The same applies to the Purchase Order number, it will not be displayed if entered during the creation process.
Prior to reactivating the failed invoice, please review the notification you received from Tungsten Network indicating that the invoice or credit note failed to process when submitted. The email notification contains the total number of invoices and/or credit notes processed when submitted. The notification also provides the total number of invoices or credit notes that were accepted or failed to process when submitted. Please review the description located in the "Failure Reason" section as it helps to identify reasons related to why the invoice or credit note failed when processed.
Any invoices or credit notes shown as accepted cannot be reactivated or edited. All accepted invoices or credit notes will be delivered to your customer within 24 hrs.
Now that you have a better understanding of Tungsten Network’s email communications, please click "reactivate" to edit and resubmit the failed invoice or credit note for processing.
If you need assistance understanding the "Failure Reason" displayed on the notification you received from Tungsten Network, click "Raise a ticket". Your support ticket will be addressed by Tungsten Network’s helpdesk within 1-2 business days. You are welcome to expedite the request by contacting the Tungsten Network helpdesk. The toll free phone number to our help desk for your region is displayed at the top of the page under the "Help & Support" section.
Your invoice or credit note has been successfully reactivated and is now in the saved status. The next step in the process requires you to click on "Go to draft invoice list" to edit your saved invoice or credit note. To edit your saved invoice or credit note, click "edit" located at the bottom right side of the page. Please correct the section that caused the invoice or credit to fail when originally processed. The error may be related to a blank field or a data entry error. Once the invoice or credit note has been corrected, please click "preview" located at the bottom of the page. Once your invoice or credit note has been reviewed for errors, click "send" to resubmit your invoice or credit note for processing.
Congratulation, you have successfully reactivated your failed invoice or credit note with Tungsten Network. The invoice or credit note will now be reprocessed. Please look for an updated email notification containing the status of the resubmitted invoice. All invoices shown as processed and accepted will be delivered electronically to your customer within 24 hrs.