A new & improved Tungsten Network Portal is coming soon!
As part of our continuous effort to provide you with the best possible service, Tungsten Network are pleased to announce the redesign of our invoicing portal. Expanding on the capabilities of our current Portal, the new portal will improve the service we offer to our customers by streamlining registration, increasing security, and making it easier to connect to customers.
What is changing?
In the coming months, you’ll notice:
A New Log In Page
Your first glimpse into the new design of our portal! We hope you like it.
Multi-Factor Authentication (MFA)
We’re implementing MFA to keep your invoices safe & secure.
We’re making it easier than ever for you to get started.
Multi-Factor Authentication (MFA)
Best practice for protecting your account. MFA requires users to link their email addresses to a mobile phone number, adding an extra layer of verification when users log into their portal accounts. This mitigates the risk of unknown users logging into your account using your details.
Tungsten is introducing an additional security feature in order to protect your account and your invoice data further. It will be mandatory for all portal users and will replace the existing ‘Memorable Word’ and ‘Security Question’ features.
You are required to set up MFA using a valid mobile phone number. After the initial setup, you will only be required to authenticate yourself when your IP address changes or if you need to change your password.
If MFA is required, then you will need access to your mobile phone. However, if you have already set it up and your IP address remains the same, you will not be asked to verify your account using your mobile phone.
To change your mobile number, you will need to contact our support team, who will send you the reset link to change your details.
Our MFA provider offers two authentication methods: SMS and Push Notifications. As long as your phone can receive SMS messages, you will be able to use MFA.
It will not cost you any money to authenticate via your mobile phone. You simply need to have an active mobile phone number.
You can authenticate while abroad if you have an active connection to receive SMS messages or have the Authy app installed to receive Push Notifications.
If you have not received an email, click the resend link on screen and wait a short period of time for the email to be sent to your registered email address.
If you have not received a Push Notification on your Authy app, click the resend link on screen and wait a short period of time for the Push Notification to be sent to your Authy app.
If you have not received a code, click the resend link on screen and wait a short period of time for the code to be sent via SMS to your mobile phone.
You can change your preferred authentication method at any time, simply by clicking on the ‘Authenticate via X’ link onscreen.
If you have any questions or concerns about MFA, you can contact our support team who will be able to assist you.
When setting up MFA, you can request up to 15 SMS verifications per day.
Once your mobile number is set up, you can request up to 20 SMS codes a day when trying to log in. If you exceed the limit, you will be locked out of your account for 24 hours, at which point you can request a new code. Please note: each successful login attempt resets your daily limit.
If you use a shared account, e.g. [email protected], then you will need to use a single mobile number to set up MFA. However, please note that if you do not have access to that mobile number and your account requires authentication, i.e. if you are attempting to log in from a different IP address or want to change your password, you will not be able to do so.
The best alternative would be to log into the portal as an Admin user, create individual accounts and use individual mobile numbers to log into the portal.
We are aware that it a small number of cases it will be impossible for users to register their cell phone and will need to use their email address as an alternative. Tungsten Network takes the security of your transaction data incredibly seriously, therefore it is important that you only use the email method where absolutely necessary.
If you do need to verify using your email address, please allow some time for the authentication message to be delivered.