Welcome to the Tungsten Network portal. In this video, I will show you the different ways that you can get help while using the portal.
Let’s use an example. When you are creating a new invoice, you will see the green help tip icon. You’ll find these throughout the site. In this case, it helps you populate the invoice number field. But if you want more information, you can use “Help with this page” which provides more detail with what you can do on this page.
Your customer has asked you to add an attachment to your invoice. By going straight to the ‘Help and Support’ section, you can either browse the help topics to find the information you need or you could use the search engine.
If you have not been able to find the answers you need, you can contact our support team by raising a support ticket or calling them directly. See our separate video on how to raise a support ticket. If you raise a ticket you can keep track of progress by clicking on your active requests.
Finally, you can also call the Tungsten Network support team on the number shown. It is helpful to have your TN number at hand when you speak to the support team. You can find this in the “Useful information” box on the left. In this video I’ve shown you how to access help and support throughout the Tungsten Network portal. You may play this video as often as you like to become more familiar with this section.