DS Services is now live with Invoice Status Service with Tungsten Network

Tungsten Invoice Status Service is an online service that gives you full visibility to your invoice processing and payment status, regardless of your invoice submission method. This enables you to become more productive and spend less time on the phone chasing payment status with your customers. The service is activated by your customers on the Tungsten network. Login to the Tungsten Portal today to find out if your customers are offering this to you.

Frequently Asked Questions

Tungsten Invoice Status Service (ISS) enables suppliers to have full visibility of their invoice processing and payment status with their buyer, irrespective of their invoice submission method. Invoice status service means suppliers have access to the progress of their invoice from submission to payment. The service is completely free to suppliers who are enrolled on the network. To find out how you can make the most of ISS read our frequently asked questions.

  • Tungsten Invoice Status Service enables buyers to keep suppliers informed about the status of their invoices at every stage of the invoice processing cycle. ISS enables suppliers to predict future payments and significantly reduce time spent calling the buyer accounts payable department for updates on the status of their invoice.

    Suppliers registered on the Tungsten Network can view the status of their invoices 24 hours a day, 7 days a week by logging into the Tungsten Network portal.

  • ISS is an added value service that is provided completely free of charge to suppliers.

  • If you are an existing supplier you can access Tungsten Invoice Status Service by logging on to the Tungsten Network portal. You will still need to perform the Challenge Process to view all of your DS Services of America invoice statuses.

    1. Perform the Challenge Process:
      • Challenge Process Step 1: On an invoice you have submitted after February 27, 2017 provide:
      1. Invoice #
      2. Invoice Date (Date on the invoice)
      3. Invoice Amount (amount in the currency of invoice)
      • Challenge Process Step 2: Tungsten Network will randomly choose another invoice you have submitted to DS Services of America and ask you to provide:
      1. Matching Invoice Date (Date on the invoice)
      2. Matching Invoice Amount (amount in the currency of invoice)
  • If you do not have a Tungsten Network account please complete the simple registration process to take advantage of this service.

    • The Tungsten Network registration process is quick and easy and enables any supplier to create an account if they are doing business with a buyer on the network.
    • Once a supplier has created a Tungsten Network account they can log in and activate a buyer relationship to start using Tungsten Invoice Status Service.
    • For a supplier with multiple buyers, the activation process only needs to be completed once.
  • To complete the Invoice Status Service (ISS) Registration process, please have access or copies of all invoices you have sent to DS Services after February 27, 2017.

    1. Visit the Tungsten Network at: https://portal.tungsten-network.com/mvc/registration
    2. Choose DS Services of America.
      Learn how to connect with DS Services of America(Click here to view instructional video)
    3. Perform the Challenge Process:
      • Challenge Process Step 1: On an invoice you have submitted after February 27, 2017 provide:
      1. Invoice #
      2. Invoice Date (Date on the invoice)
      3. Invoice Amount (amount in the currency of invoice)
      • Challenge Process Step 2: Tungsten Network will randomly choose another invoice you have submitted to DS Services of America and ask you to provide:
      1. Matching Invoice Date (Date on the invoice)
      2. Matching Invoice Amount (amount in the currency of invoice)

    Issues with Registration

    If you have not been able to complete any of the steps after #1, please open up a support ticket at www.tungsten-network.com/us/support/ or call Tungsten support at 770-698-1420 (877-752-0900 toll free) and select option 1 for assistance.

  • Or DS Services of America may not have received the invoice yet. Please note: All invoices are processed by our Corporate Account Payable Dept. All invoices should be sent to either: to [email protected] or mail to 2300 Windy Ridge Parkway, Suite 500N, Atlanta, GA 30339. Please allow up to 10 business days (approximately) for the invoice to appear in the Portal. This process is driven by mail delivery time, scanning and verification of the invoice and/or data entry of the invoice.

  • DS Services of America Invoice Statuses:

    • Received: Invoice is received and entered into the Accounts Payment system to be processed.
    • Approved: Invoice has been approved for payment.
    • Paid: Invoice has been paid.
    • Exception: Invoice is on hold, pending action from DS Services of America. Please note: You may be contacted if additional information or action is required.
    • Rejected: Invoice has been rejected and returned for one or more reasons (ex: invoice does not reference a Purchase Order Number) by DS Services of America. Please resubmit your corrected invoice with a revised invoice number (ex.: Original invoice # 1234, Revised invoice # 1234-A). Please contact your Accounts Payable Department at 678-486-3550 if you have further questions.
  • Invoice status updates are provided daily by DS Services of America.

    Please allow up to 10 business days (approximately) for the invoice to appear in the Portal. This process is driven by mail delivery time, scanning and verification of the invoice and/or data entry of the invoice.

  • Please do not send duplicate invoices as they will not be processed at DS Services of America, and check ISS to ensure invoices have been received.

    Please allow up to 10 business days (approximately) for the invoice to appear in the Portal. This process is driven by mail delivery time, scanning and verification of the invoice and/or data entry of the invoice.

  • For help and support, please visit: www.tungsten-network.com/us/support/.

    New customers

    If you need help registering, please call one of our local phone numbers.

    Existing customers

    Please login to raise a support ticket. This is the fastest way for your enquiry to be managed. If you need help with this, simply refer to the guide on how to raise a support ticket for further details. This is available in the support section on the Portal.

    Support line

    If you prefer, you can call our support desk on 770-698-1420 (877-752-0900 toll free) or one of our local phone numbers.

Submit a request or issue to our support team and we’ll get back to you as soon as we can.

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