Welcome to electronic invoicing for HH Global

HH Global has partnered with Tungsten Network to provide a simpler way for suppliers to submit invoices

Tracking your invoice right through to payment!

Invoice Status Service is a free online self-service, available in the Tungsten Network Portal, that provides you with the latest processing and payment status information of your invoices submitted to HH Global.

Using your existing Tungsten Portal account, you can:

  • Check your invoice has been successfully delivered and received
  • Check if there are any issues with your invoice. If it’s been rejected by HH Global we will tell you what is wrong so that you can quickly rectify
  • Check your payment due date for Approved invoices
  • Check your payment reference number for Paid invoices

HHG SAP updates the invoice status information several times per day.

The Invoice Status Service uses a standard set of statuses to document the processing and payment status of your invoices submitted to HH Global:

  • Received: HH Global has received your invoice and has initiated the approval review process.
  • Approved: HH Global has approved your invoice for payment. The payment will be transferred to the bank on the mentioned due date.
  • On Hold: Your invoice is on hold pending a standard invoice approval task.
  • Exception: Your invoice requires additional approval within HH Global.
  • Paid: HH Global has paid your invoice or marked the invoice for payment.
  • Rejected: HH Global has rejected your invoice.

UK

Reason Code Rejection Reasons Invoice Rejection Comments Notification
7 Invoice number already exist An invoice with the same invoice number already exist in our system
8 Invoice lines refer to base PO(s) do not  exist One or more invoice lines do not refer to PO(s) available in our system
9 Invoice line amount does not match base PO(s) amount The invoice line amount summary is not equal as the net total of the base PO(s)
10 Invoice line refers to closed PO(s) One or more invoice lines refer to PO(s) already closed in our system
11 Invoice line are missing values for PO Number or Line Number One or more lines do not contain required values for PO Number or PO Line Number
12 Invoice Line PO Number or PO Line Number values do not reference correct PO(s) value For one or more line, the value on PO Line Number do not match with the base PO
13 Invoice lines (QTY*UnitPrice) amount does not match base PO(s) amount In one or more lines, the QTY*UnitPrice do not match with the PO Line Amount
101 ESD statement required for all invoices under ESD terms is missing ESD acceptance wording is not present in the invoice but is required according to payment term agreement used in the PO(s)
102 Values in the ESD acceptance wording do not match base PO(s) payment terms (percentage, no. of days, etc.) Some values in the ESD acceptance wording used in the invoice does not match with the payment term agreement used in the PO(s)
103 Payment term wordings are not required by the base PO Payment term wording present in the invoice is not required by the PO(s)
104 Invalid tax code in one or more invoice lines One or more lines contain an invalid tax code(
US

Reason Code Rejection Reasons Invoice Rejection Comments Notification
7 Invoice number already exist An invoice with the same invoice number already exist in our system
8 Invoice lines refer to base PO(s) do not  exist One or more invoice lines do not refer to PO(s) available in our system
9 Invoice line amount does not match base PO(s) amount The invoice line amount summary is not equal as the net total of the base PO(s)
10 Invoice line refers to closed PO(s) One or more invoice lines refer to PO(s) already closed in our system
11 Invoice line are missing values for PO Number or Line Number One or more lines do not contain required values for PO Number or PO Line Number
12 Invoice Line PO Number or PO Line Number values do not reference correct PO(s) value For one or more line, the value on PO Line Number do not match with the base PO
13 Invoice lines (QTY*UnitPrice) amount does not match base PO(s) amount In one or more lines, the QTY*UnitPrice do not match with the PO Line Amount

    Submit a request or issue to our support team and we’ll get back to you as soon as we can.

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