Welcome to electronic invoicing for Kerry

Kerry has partnered with Tungsten Network to provide a simpler way for suppliers to submit invoices.

Supporting you every step of the way

Using over a decade’s worth of experience, we have drawn together an extensive set of frequently asked questions (FAQ) and documents to help you every step of the way

General Questions

  • Tungsten Network provides electronic invoicing, analytics and workflow solutions to companies around the globe. For more information about our products and services please visit our website

    • Secure and guaranteed invoice delivery, no more invoices getting lost in the post
    • It will take less time to process your invoices
    • No more delays due to missing information, landing on the wrong desk or manual intervention
    • ANY-TO-ANY DATA FORMATTING Technology – there is no need for additional software or hardware
    • Higher processing transparency and better cash flow management due to 24/7 access and reporting
    • VAT compliant, regardless of where invoices are sent or received from
    • Easy and cost efficient to send invoices – at any time
  • Yes. Kerry North America is actively phasing out the processing of paper invoices to take advantage of the benefits that electronic invoicing provides to both us and our suppliers. As of February 5th, 2017, use of Tungsten Network e-invoicing has become a formal vendor selection criteria employed by Kerry North America. Although this will not necessarily lead to an immediate disqualification of non-compliant vendors, our expectation is that such suppliers will, over time, inevitably find themselves at a disadvantage.

  • Yes, just enter relevant date. However, a future date is not possible.

  • Tungsten Network is not a payment platform. Kerry North America will continue to use their current payment method.

  • Yes, just enter a relevant date. However, a future date is not possible.

  • Tungsten Network is not a payment platform. Kerry will continue to use their current payment method.

    • Kerry allows single PDF attachment per invoice.
    • Attachment can be uploaded when creating your invoice details under “Additional information” section.
    • Password protected attachments are not allowed.
  • No, the expectation from Kerry North America is that once you receive this notification no further paper invoices should be sent (rejected if still received). This is to prevent any possible duplication. PO’s will become available for invoicing in your account within 2 business days of the RTT notification; please resume invoicing once the PO’s are available.

  • No, this is to prevent duplicate invoices. The system itself does not allow entering the same number twice.

  • Once you are subscribed to the network, Tungsten Network enables you to send electronic invoices to any other buyer customers that are members of the network without any additional charge. Click on Customer Connect in your supplier portal to easily locate other buyers.

  • Please enter only one PO per invoice. Invoices referencing multiple PO’s will be rejected.

  • Tungsten Network remembers all invoice numbers sent by you to Kerry. This protects both you and Kerry from sending duplicates. Therefore your invoice should always have a unique number, for example 1/2013 and 1/2014 will be accepted.

  • No, to get an accurate status of your accepted invoices, please visit Kerry’s vendor portal which can be found at https://ap.MySupplierPortal.com/kerry.

  • When a supplier or Buyer registers to the Tungsten Network portal they have to nominate an administrator, the details of the administrator can be located by clicking on “My Account” and then by clicking on “My Profile” the details will appear at the bottom of the screen.

    It is the administrator that can add new users and amend access rights.

  • Access to the Tungsten Network service, including the Web Form, requires three credential authorizations. In addition, each session is protected by industry standard 128 bit SSL encryption using Class 3 Server Certificates from Verisign. Once your invoice is created it is stored in the secure archive where it is protected by the latest security measures which are tested daily.

    This means only authorized users can connect to the site and that once connected, all communications are private and data is completely secure.

  • The business between you and your customer will continue in the same language. You should continue to send invoices in the same language you normally use.

    If you require support, please call +44 (0) 870 165 7430. (View our local support numbers)

    Please note that these numbers are for Tungsten e-invoicing support queries only. Please continue to direct your payment queries to your existing customer contact.

    • Sent: Your invoice is waiting to be validated by Tungsten Network system
    • Accepted: Your invoice passed Tungsten Network validation – invoice not yet received by Kerry AP Department
    • Failed: Your invoice did not pass Tungsten Network validation – please check most common mistakes before raising a ticket (e.g. PO number)
    • Delivered: Your invoice is ready to be transmitted to Kerry AP Department
    • To view the status of your invoice after it has been delivered to Kerry, please visit Kerry’s vendor portal which can be found at https://ap.MySupplierPortal.com/kerry

Registration Questions

  • Shortly, this will be the primary way that Kerry accepts delivery of supplier invoices.

  • To start using the Tungsten Network, all you need to do is register now, using the unique registration link sent to you by your customer or Tungsten Network. Once registered, all suppliers using this option automatically receive 52 free transactions. At the end of your first anniversary (one year after registration), we will replenish your account, at no charge, back to 52 free invoices for you to use during the next 12 months.

  • Yes, part of the registration process is that you have to accept required standard terms and conditions given. Once you do it, the expectation from Kerry is that you will stop submitting paper invoices (rejected if still received) and submit all invoices via Tungsten Network.

  • Depending on the solution selected, you will either sign a specific agreement with Tungsten Network or be required to accept the standard terms and conditions presented.

  • No. Additional software or hardware is NOT required. You only need a connection to the internet to send e-invoices via the Tungsten Network.

  • The minimum operating system requirements are: Microsoft Windows 98 Second Edition, Linux or Mac OS 9.2*.

    Minimum browser requirements are: Version 9 of Internet Explorer and the latest versions of Firefox, Chrome, Safari and Opera.

  • You can send invoices directly from your billing system in any format you choose. To do this you will need to become an Integrated Solution Supplier on the Tungsten Network.
    Please contact Tungsten directly on +44 (0)870 165 7420 to do this. (View our local support numbers).

  • Tungsten Network provides two levels of electronic invoicing capability. Each of the solutions include a free number of invoices each month.

    Click here to view the enrolment options.

Submit a request or issue to our support team and we’ll get back to you as soon as we can.

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